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Terms & Conditions

Please read these terms and conditions carefully and check you understand them before ordering products from our site. By ordering any of our products, you agree to be bound be these terms and conditions (including our privacy policy, delivery information and terms and conditions.)

We may change these conditions from time to time to reflect changes in how we accept payment from you or changes in relevant laws and regulatory requirements. Each time you order products from us, you should check these terms and conditions to make sure you understand what terms will apply to our contract with you at that time.

These terms and any contract between us will only be in the English language.

About Us

This web site is owned and operated by Chocolate Greetings. If you have any suggestions or comments or if you need to contact us, please email us via our contact us page or use the details below.

Our Contact details:
Chocolate Greetings
203-205 Charminster Road,

Bournemouth, Dorset, BH8 9QQ, England, UK.

Phone: 01202244402
Email: sales [at] chocolategreetings [dot] net


If we are unable to supply you with a product because of an error in the price on our site, we will inform you of this by email and we will not process your order.

All of our products have a shelf-life of 12 months, unless otherwise specified in the product description.

The images of the products on our site are for illustrative purposes only and your products may vary slightly from those images.

We are under a legal duty to supply goods that conform with the contract agreed between us.

Our Contract with You

These terms and conditions will apply to any contract between us for the sale of products to you. To place an order on our site for a particular product, please click “Add to basket”. You can then click on the basket icon at the top of the page and follow the steps (including providing payment and delivery information) to complete your order. Our order process allows you to check and amend any errors before submitting your order to us.

After placing an order, you will receive an email from us acknowledging the contents and any personalisation of your order. However, please note that this does not mean that your order has been accepted. Your order will only be accepted by us (and a contract formed) when your payment is confirmed. We will send you an email confirming that the payment is received and your order is placed. Once products have been dispatched we will send you another email to inform you.


Privacy Policy

Chocolate Greetings does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

To comply with GDPR you have agreed to us holding your data when you click that you have read and agreed to the Terms & Conditions and when you place the order. If you wish your data (including images) to be deleted after you have received your order contact us and we will guarantee that we will deleted from our system and from any 3rd party that we use to process your payment and to deliver your order.


Online Pricing

Our prices and offers may change from time to time.

Shipping & Payment Information

We mainly use Royal Mail (signed for) in order to provide the highest possible level of service.

Delivery will be completed when we deliver the products to the address you gave us and the products will be at your risk and responsibility from completion of delivery. You own the products once we have received payment in full, including all applicable delivery charges.

We take great care in packaging and wrapping our products to ensure as far as possible that they reach you in perfect condition.

All goods must be checked before signing for them. The courier asks for you to sign for them in good condition. Please check your goods BEFORE signing, otherwise you will have signed to say that you have accepted the goods in good condition. All shortages & breakages must be notified in writing within 2 days. 

This does not affect your statutory rights.

Payment in full is due when placing an order. 

Ownership of goods shall remain vested in the seller until the invoice price has been paid in full. 

We regret we cannot accept any conflicting terms of purchase.


Cancellation, Refunds and Returns

Please note that we print your images/messages on white chocolate which is not actually white in colour or as white as paper so there may be slight variations in colour from the image you send us and the quality of the image printed is reflected in the type, resolution and quality of the image that you send us. Therefore we do not accept returns due to dissatisfaction with printing or colour outcome.

All goods must be checked before signing for them. The courier asks for you to sign for them in good condition please check your goods BEFORE signing, otherwise you will have signed to say that you have accepted the goods in good condition. All shortages & breakages must be notified in writing within 2 days.

Once the payment is received and the order is confirmed we will not be able to offer a refund or exchange if the product is personalized as we can not resell it. We will accept order cancellation or exchange for non personalized products before dispatch. For hygiene reasons, we can't offer refunds or exchange for products that have been taken out of their packaging.

We strive to deliver the chocolate you have bought from us in perfect condition and on time. If, however, your chocolate does not arrive within the time frame you paid for, we're more than happy to offer a refund or replacement in accordance with the following paragraphs:

If we miss the agreed delivery date for any goods, you may cancel your order straight away if (a) we have refused to deliver the goods or (b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances) or (c) you told us before the contract was made that delivery by the agreed delivery date was essential. If you do not wish to cancel your order straight away (or do not have the right to do so in the circumstances set out above), you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we do not meet this deadline. If you do choose to cancel your order for late delivery in the circumstances set out in this paragraph:

  • you can do so for just some of the goods or all of them, unless splitting them up would significantly reduce their value;

  • if any of the goods have been delivered to you, you will have to return them to us and we will pay the reasonable costs of this; and

  • after you cancel your order we will refund any sums you have paid to us for the cancelled goods and their delivery.

Unfortunately, damage and delay are the only situations where we can offer a refund or replacement. For these items, you do not otherwise have a right to cancel your order or any contract between us and we are not otherwise able to offer refunds or allow for a return of those items, in accordance with the Consumer Contract Regulations 2013. If you have any questions or concerns, our customer service team would be happy to talk to you about this in more detail.

If you are a consumer and have purchased any of our other products (which are not personalised items), you have a right to cancel the contract up to the end of the day which is 14 calendar days after the day on which you receive the goods in accordance with the following provisions. This means that if you change your mind during this time or decide for any other reason that you do not want to receive or keep the goods, you can notify us of your decision to cancel the contract and receive a refund.

You must return the goods to us without delay and in any event not later than 14 calendar days after the day on which you let us know that you wish to cancel the contract. Please return the goods to;

Chocolate Greetings

203-205 Charminster Road, Bournemouth, BH8 9QQ

The easiest way to cancel a contract is to send an email to sales [at] chocolategreetings [dot] net .

We will process your refund as soon as possible and in any case within 14 calendar days after the day on which we receive the goods back, or if earlier, within 14 calendar days after the day on which you provide evidence of having sent the goods back. If you have not received the goods from us before cancelling the contract, we will make any refunds due to you within 14 days after you inform us of your decision to cancel the contract.

We will refund the price of the products in full, plus any applicable delivery charges you paid to the credit card, debit card that you made payment with (although in relation to delivery charges, the maximum refund will be the costs of delivery by the least expensive delivery method we offer, provided this is a common and generally accepted method of delivery). Please note that we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling in a way which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.

You will be responsible for the cost of returning the products to us, unless the products are damaged, not as described or there is a delay in delivery, in which case we will reimburse you for any reasonable costs you incur in returning the products to us (and will also reimburse you in full for the price of the products, together with any applicable delivery charges).


Printed Images or messages

Please note that we print your images/messages on white chocolate which is not actually white in colour or as white as paper so there may be slight variations in colour from the image you send us and the quality of the image printed is reflected in the type, resolution and quality of the image that you send us.

We want to give your chocolates that personal touch and enable you to share the love with Chocolate Greetings wherever we can but we do reserve the right to reject printings images or messages if they are deemed to contain offensive language, are defamatory in nature or it could be misinterpreted by the wider community or viewed as inappropriate. This is the same for printed cards,boxes. etc.

Chocolate Greetings will not be held responsible or liable for any offence caused by any images or messages we are asked to print. If you think that, in the case of your particular image/message, we are being too strict, please email us on sales [at] chocolategreetings [dot] net and let us know. We will look into each such case individually in order to reach a satisfactory solution.


Pricing and Payment

We accept payment by Visa, American Express, Mastercard and Paypal. All orders are positively credit card sanctioned prior to dispatch, so please ensure that the details you provide us with are correct. We require you to supply the registered address of the credit card holder which is used to validate your order with your credit card company. We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being given.

The total value of your order will be displayed on the order confirmation screen. The displayed price is the amount in pounds sterling. If you are ordering from outside the UK, we will apply an appropriate exchange rate.

Prices for our products are as quoted on our site and may change from time to time, but changes will not affect any order after we have dispatched the products relating to that order. The price of our products does not include delivery charges, which are quoted on our site from time to time.

Our Website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed may be incorrectly priced. We will normally verify prices as part of our dispatch procedures. If a product's correct price is higher than the price stated on our website we may at our discretion reject your order without liability to you and notify you of such rejection. We are under no obligation to supply products to you at an incorrect (lower) price, even after we have sent you an order confirmation, if the pricing error is obvious and unmistakable and could reasonably have been recognised by you as a pricing error.

Corporate Orders

This section only applies if you are placing an order on behalf of a business.

If you are purchasing products from our site on behalf of a business, you confirm that you have the authority to bind that business. These terms and conditions (and all documents referred to in them) constitute the entire agreement between you and us and supersedes all previous agreements, whether written or oral, relating to its subject matter. In entering into a contract with us, you acknowledge that you do not rely on any statement or representation that is not set out in these terms or documents referred to in these terms. Neither of us will have any claim for innocent or negligent misrepresentation based on any statement in these terms and conditions.

We supply our products to you for internal use and/or for re-sale purposes. As expressly stated in these terms and conditions, we do not give any representation, warranties or undertakings in relation to the products and any representative, condition or warranty which might be implied or incorporated into these terms and conditions by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we are not responsible for ensuring that the products are suitable for your purposes.

We will under no circumstances be liable to you for loss of profits, sales, business, revenue, business opportunity, anticipated savings, goodwill or any indirect or consequential loss. Nothing in these conditions limit or exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation or any other liability which cannot be limited or excluded by law.

Subject to the above paragraph, our total liability to you in respect of all losses arising in connection with the contract (whether in contract, tort (including negligence), breach of statutory duty or otherwise) will not exceed 100% of the price of the products.

We reserve the right to amend delivery charges where necessary for corporate orders placed via the website, as the website delivery options are for consumer orders which do not exceed standard delivery costs. Additional costs will apply where a large number of items are ordered or where delivery to multiple addresses is requested.


Our liability

This section only applies if you are a consumer. If we fail to comply with these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms and conditions or our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or contemplated by you and us at the time when we entered into the contract.

We will not be liable or responsible for any failure to perform or delay in the performance of any of our obligations under a contract that is genuinely caused by an event out of our reasonable control.

Other Important Terms

We may transfer our rights and obligations under a contract to another organisation, but this will not affect your rights or our obligations under these terms. Any contract is between you and us and no other person shall have any rights to enforce any of its terms.

If any part of these terms and conditions is unenforceable, the enforceability of any other part of these terms and conditions shall not be affected.

These terms and any contract we enter into are governed by English law. If you are a consumer, the courts of England and Wales will have non-exclusive jurisdiction to settle any claim or dispute arising in connection with a contract. For business users, the courts of England and Wales will have exclusive jurisdiction.



If you have any questions, please Click here to email us.

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